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Each package comes with a certain number of phone numbers and usage, depending on which package you choose. These can be either toll free phone numbers or local phone numbers. We also include all of our features in every package (except automation). They all include call tracking, call recording, call storage, reporting and analytics, exporting of reports, and more. You can click on the features link to view all of our features.
Usage is the volume of phone calls that are flowing through our system. Usage includes local minutes, toll free minutes, call forwarding, and text messages. Call recording and call storage is not considered as usage.
You will assign a “campaign” to each of your phone numbers. For example, if you are running facebook ads to a landing page that has a phone number as your call to action, you will put a unique phone number on that landing page. Then you can login to your account and see the phone calls that were generated from that specific phone number.
Yes, you can choose to record phone calls for each of your phone numbers. If you live in a state that has dual-party consent, meaning both parties must know the call is being recorded, you can play a greeting message to your customer letting them know the call is being recorded.
Yes, you can configure a whisper message for each phone number. This will play to you before each call, letting you know where the call is coming from. An example of this is if you are driving phone calls from a direct mail campaign like Valpak, you might choose to play a whisper message to yourself that says “this call is coming from your Valpak campaign”.
Yes, you can add users to your account. After you add the user, select the user role that you would like to assign to them. They will then have their own username and password. User roles include “admin”, “manager”, and “user”. Each of these have different permissions.
Yes, you can export all your exports as CSV or PDF.
“My name is Ryan Shank and I started PhoneWagon to help businesses understand how their marketing campaigns are performing. In 2010, I worked for a company that specialized in phone leads for small businesses. This is where I realized the value in tracking phone calls and optimizing marketing campaigns. I talked to thousands of businesses that all wanted more leads but they weren’t tracking how their existing leads were being generated - especially leads that were coming from phone calls which was the majority of their leads. PhoneWagon is my solution to this problem - a beautiful call tracking system that helps businesses see how their customers are finding them so they can spend marketing money in areas that actually work.”
We give you the tools to better understand your marketing channels
“Prior to PhoneWagon, we weren’t able to see which ad was driving each phone call - we could only see that a phone call was being generated. This limited our ability to test ads and improve our marketing. After implementing PhoneWagon, we now have full visibility over exactly which ad is driving each phone call and now we can test new ads quickly. Our business has transformed thanks to PhoneWagon.”