There has been a significant level of ecommerce development in recent times thanks to the increased use of the internet amongst mobile phone users. People have taken this cue and have decided to join the ecommerce train. There are lots of firms who already have a...

I give an overview of the sales funnel metrics for our SaaS company. This is the funnel for outbound sales using a Sales Development Rep (SDR) and Account Executive (AE).

In 2010 I worked for a company that sold phone calls to local businesses (think plumbers, chiropractors, electricians and other types of local businesses). The business model was pretty simple - the company stood up a directory and instead of the actual business phone...

I published a post on Groove about doing things that don't scale to build lifelong customer relationships. Check out the post here: https://www.groovehq.com/support/things-that-dont-scale