With PhoneWagon, you can now create a custom call flow and use these flows with your PhoneWagon numbers. Our custom call flows allow you to create an IVR with unlimited extensions, round robin routing, simultaneous ring, and so much more!
Setting up call routing using our custom call flow builder is a breeze. When configuring a phone number you can select a premade call flow or create a new one from scratch. Here’s a few example of how you can use custom call flows with your business:
IVR: Your callers can choose an extension (i.e. press 1 for sales, press 2 for support). This allows you to serve your customers better by directing them to the correct department.
Round robin: feature allows you to distribute phone calls to multiple destination numbers. This can be a sales team that you evenly distribute the inbound phone calls to each rep. Or you can create a round robin to distribute phone calls to multiple lead buyers.
Prevent voicemails from connecting: Instead of your customers getting a voicemail, choose to prevent voicemail from connecting and route to another extension.
Ringing a number for XX seconds: If no one answers after xx seconds, route the call to another number.
All the features are designed to help you deliver better service and increase revenue by ensuring that your inbound calls get routed to the right person and answered quickly
To view, edit or delete existing call flows, go to your My Numbers section and hit the new Call Flows tab. From here you can see how many flows you have active, how many numbers are using each flow and you can create, edit or delete call flows.
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